Refund policy

We want your order to arrive as expected. If there is an issue with your item, contact us within 14 days of delivery.

• Eligible returns:
  Unused items in their original condition may be eligible for return.
• Non-returnable items:
  Used pet products, damaged items caused by normal use, and items missing original packaging may not be eligible for return.
• Damaged or incorrect items:
  If your order arrives damaged or incorrect, contact us with your order number and clear photos of the item and packaging.

Return shipping:

• Customers may be responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Refunds:

• Approved refunds will be processed back to the original payment method.

Before sending anything back, contact us first so we can provide the correct return instructions.